Orders are dispatched within 3 business days and shipping times are estimated at between 3-7 business days depending on your location within Australia.
Depending on the products you have ordered you may receive multiple shipments.
The time taken for an item to reach to you once it has been despatched depends on where it has been sent from.
Payment is taken in full when your order is placed. Please ensure the delivery address and receiver's name for your order is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed.
We will endeavour to supply all orders placed via this site. All products are listed for sale in good faith, but it is possible a supplier may notify us that a title is currently unavailable or no longer available. Upon receipt of this information from a supplier our online customer service team will contact you to let you know of the cancellation or delay of your order.
Prices are correct at time of publishing and are inclusive of GST where applicable.
If a pricing error is found, we reserve the right to either (a) arrange payment of any extra sum due or refund any over-payment made by you or (b) cancel the order.
We reserve the right to alter all product pricing without notice.
We reserve the right to cancel or delay an order where order details are incomplete or fraud is suspected.
We work hard to try to ensure our online stock levels are kept up to date. From time to time, some products may not be available and we will inform you as soon as possible if goods you have ordered are not in stock.
We put every effort into ensuring that our products are second to none. However, If you are not entirely satisfied with your order we are happy to provide an exchange or refund within 14 days of receipt. Returns must be unused and in a re-saleable condition with any National Trust swing ticket and all tags still attached. Delivery charges are non-refundable but we will send out a replacement free of charge. Please also provide proof of purchase, for example a delivery note or paper copy of a confirmation email. Contact us at firstname.lastname@example.org if you wish to organise a return.