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Delivery

We deliver products Australia-wide using Australia Post. Shipping costs are influenced by the size and weight of the product and your location; exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout.

Orders are dispatched within 5 business days and shipping times are estimated at between 3-7 business days, depending on your location within Australia.

Depending on the products you have ordered, you may receive multiple shipments.

The time taken for an item to reach to you once it has been despatched depends on where it has been sent from.

Payment is taken in full when your order is placed. Please ensure the delivery address and receiver's name for your order is accurate and complete (including any business name if shipping to a work address) as we are unable to change any details once the order has been placed.

We will endeavour to supply all orders placed via this site. All products are listed for sale in good faith, but it is possible a supplier may notify us that a title is currently unavailable or no longer available. Upon receipt of this information from a supplier our online customer service team will contact you to inform you of the cancellation or delay of your order.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you need to contact us at info@nationaltrust.com.au. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You are responsible for return shipping fees, and it is your responsibility to ensure we receive the returned item, so please remember to keep the tracking number (free and available for all Australia Post parcels).

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Damages and issues

Please take a look at your order when you get it and let us know immediately if the item is defective or damaged or if you received the wrong item so we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Don't hesitate to contact us if you have questions or concerns about your item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.